General subscription terms

The Publisher grants the Client, for the subscription term, a personal, non-exclusive and non-transferable right to access and use the Service.

The contract is formed when the Client expressly accepts these terms and confirms the order. Acceptance is given by a positive action by the Client before payment. The Publisher keeps a record of this acceptance: signatory identity, date and time, and the version of the terms accepted. A copy of the applicable terms is sent to the Client by email with the order confirmation.

The Client declares that it is acting in the course of its professional activity and has authority to bind the legal entity in whose name it subscribes.

The Service is billed per Establishment. Applicable prices are those shown at the time of subscription and restated on the order summary.

Prices are exclusive of tax; VAT at the applicable rate is added where required. Consumables (label rolls) and specific services are not included in the subscription.

The subscription is payable monthly in advance by charge to the card registered by the Client with the secure payment provider. The Publisher never holds card data. The invoice is made available to the Client at each due date.

The Client undertakes to keep a valid payment method throughout the contract and to update banking details before the card expires.

Penalties and costs. Under Articles L. 441-10 and D. 441-5 of the French Commercial Code, any sum unpaid when due bears interest, without prior reminder, at the European Central Bank refinancing rate plus ten percentage points. A fixed recovery indemnity of forty (40) euros per unpaid invoice also applies. Where actual recovery costs exceed that amount, additional compensation may be claimed with supporting evidence.

The Client may change its offer at any time from its portal or on request to the Publisher.

• Upgrade from Standard to Pro (adding the HR module): the monthly fee increases by the option amount, applied pro rata for the current month. The initial commitment end date is unchanged and is not extended.
• Adding the Hardware rental option: the monthly fee increases by the option amount; Hardware is shipped after validation.
• Purchasing Hardware: possible at any time; the one-off payment is billed separately. If the Client previously rented Hardware, purchase ends the rental and rented Hardware is returned; new Hardware is shipped.
• Removing an option: possible on the monthly anniversary date, without affecting the main subscription commitment. Removing the Hardware option requires return under Article 7.

When the Client takes the Hardware rental option, the Publisher supplies a Brother TD-2125N label printer or an equivalent model if unavailable.

When the Client acquires Hardware, ownership transfers after full payment. Risk transfers on delivery.

Manufacturer warranty. Hardware benefits from Brother’s manufacturer warranty for two years from purchase, under the manufacturer’s terms. It covers manufacturing defects, excluding breakage, loss, theft, damage from improper use and wear of consumable parts. The Client claims the warranty directly with the manufacturer or its service network; the Publisher is not the guarantor and may only assist with next steps.

Statutory warranties of conformity and hidden defects under the French Civil Code remain applicable under ordinary law.

Consumables. Label rolls are offered for sale by the Publisher. The Client remains free to buy from any supplier, provided consumables are compatible; use of unsuitable consumables that cause damage excludes cover under Article 7.

The Publisher undertakes to use reasonable means to ensure accessibility and proper operation of the Service. It owes an obligation of means. The Service may be interrupted for maintenance, updates, or failure of a technical provider or the internet.

Scheduled maintenance is performed, where possible, outside service hours and announced in advance by email or in-Service notification.

Support is provided by email at contact@easytechsolutions.fr and by phone at 07 60 31 56 51 on business days. It covers usage assistance, incident reporting and configuration support. Forms for reporting, data requests and product suggestions are available in the Service.

The Publisher evolves the Service and may add, change or remove features. It will not remove a substantial subscribed feature without prior notice and, where appropriate, an equivalent alternative.

The Client undertakes to:

• provide accurate information at subscription and keep it up to date;
• keep User credentials confidential and report any unauthorised access without delay;
• assign each account to a named person; sharing one account among several people is prohibited;
• use the Service for its intended purpose, in line with applicable law and these terms;
• refrain from unauthorised access, mass data extraction, reverse engineering, bypassing technical limits or reselling Service access;
• ensure the accuracy, sincerity and completeness of data it records.

Template documents (food safety plan, protocol sheets, registers) are frameworks for the Client to adapt to its Establishment. They are informational and are not legal advice.

The Publisher’s liability may only be engaged for proven fault and limited to direct, foreseeable loss. Indirect loss is expressly excluded, including loss of business, turnover, customers, reputation, administrative sanctions or authority-ordered closures.

In any event, the Publisher’s total liability, all causes combined, is capped at amounts actually paid by the Client for the twelve months preceding the triggering event. These limits do not apply in cases of wilful misconduct, gross negligence or bodily injury.

The Publisher is not liable for interruptions due to the internet, Client equipment, force majeure or third-party failure, nor for consequences of incorrect or missing User entries.

Data ownership. Client Content remains the Client’s property. The Publisher makes no use of it outside contract performance and will not sell or exploit it commercially.

Personal data. The Client is controller of its Users’ personal data; the Publisher acts as processor under Article 28 of Regulation (EU) 2016/679, under the annexed data processing agreement. The Client must inform staff and complete formalities incumbent on it, including when enabling activity-monitoring features.

Reversibility. The Client may export data at any time from the Service. At contract end it has thirty days to retrieve all data; the Publisher may assist. Data are then retained without application access for up to six months, then deleted, except where retention is legally required.

Intellectual property. The Service, its components, documentation and templates remain the Publisher’s exclusive property. The subscription grants a right of use only, with no transfer of rights.

Confidentiality. Each party keeps the other’s confidential information confidential during the contract and for two years after it ends.

Commercial reference. The Publisher may cite the Client’s name and logo as a commercial reference. The Client may object at any time in writing.

The Publisher may use technical providers, including for hosting, storage, email and payments. It remains responsible towards the Client for their involvement. The list appears in the Privacy Policy.

The contract may be assigned by the Publisher in a restructuring or business transfer, subject to informing the Client. The Client may not assign without prior written consent.

Neither party is liable for failure due to force majeure under Article 1218 of the French Civil Code. If the impediment lasts more than sixty days, either party may terminate by registered letter without indemnity.

The Publisher may amend these terms. Existing Clients are notified at least one month before new terms take effect. For a material adverse change they may terminate free of charge within that period. No change may affect the locked price during the initial commitment.

These terms are governed by French law. The parties will seek an amicable resolution. Failing agreement within thirty days, disputes are brought before the Bobigny commercial court, with exclusive jurisdiction, including in case of multiple defendants or third-party claims.

If any clause is held void or unenforceable, the remaining clauses stay in full force.